Frequently Asked Questions
Everything you need to know about your Batemans Footwear experience.
How do I determine the correct shoe size?
We provide a comprehensive size guide on each product page. Since fit can vary between brands, we recommend measuring your foot from heel to toe and comparing it to our centimeter-based charts for the most accurate fit.
What is your return policy for footwear?
We offer a 30-day return policy for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your new pair sooner.
Are Batemans shoes made from genuine leather?
Yes, we pride ourselves on using premium full-grain leather and high-quality sustainable materials. Specific material details are listed under the 'Product Details' section for every style.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Shipping costs and delivery timelines are calculated automatically at checkout based on your location and local customs regulations.
How should I care for my new shoes?
To extend the life of your footwear, we recommend using a weather-protectant spray before the first wear and using cedar shoe trees to maintain the shape and absorb moisture between uses.